FAQ

Q: What kind of company is Bohai New Materials?
A:

Bohai New Materials (Tianjin) Co., Ltd. is a foreign trade company specializing in the international trade of chemical products, located in the Binhai New Area of ​​Tianjin. Leveraging the strategic location of Tianjin Port, the company provides one-stop procurement and export services to global clients for a wide range of products, including plastic resins, basic chemical raw materials, fine chemicals, chemical fiber raw materials, and inorganic chemicals.

Q: Which markets does the company primarily serve?
A:

Our products are mainly exported to Southeast Asia (Vietnam, Thailand, Indonesia, Malaysia), the Middle East (UAE, Saudi Arabia), Africa (Nigeria, Kenya), as well as Europe and the Americas.

Q: Does the company have the qualifications to export hazardous chemicals?
A:

Yes. The company holds a valid license for the operation of hazardous chemicals and is well-versed in the export declaration, packaging, documentation, and transportation requirements for various types of hazardous goods. We are capable of handling the export of Class 3, Class 5, Class 8, and Class 9 hazardous chemicals.

Q: What are the company's main products?
A:

Our core product portfolio includes:
Plastic resins: PP, PE, PVC, ABS, PC, POM, etc.
Basic chemical raw materials: Soda ash, caustic soda, titanium dioxide, methanol, styrene, ethylene glycol, PTA, etc.
Fine chemicals: Pharmaceutical intermediates, pesticide intermediates, chemical additives, solvents, surfactants.
Chemical fiber raw materials: Polyester filament, polyester staple fiber, polyester chips (PET chips).
Inorganic chemicals: Calcium carbonate, talc powder, sodium sulfate, calcium chloride, magnesium chloride, etc.
Others: Paraffin wax, white oil, petroleum jelly (Vaseline), rubber, water treatment chemicals, etc.
If you have specific product requirements, please feel free to contact us; we will quickly source high-quality products to meet your needs.

Q: How can I obtain a product quote? What information is required?
A:

You can contact us via our official website, by phone, or by email. To ensure a quick and accurate quote, please provide the following details: product name and specifications, target purchase quantity, destination port, and desired delivery time. Please also inform us of any special packaging or testing requirements.

Q: What is the Minimum Order Quantity (MOQ)?
A:

It varies significantly by product:
Plastic resins and inorganic chemicals: Starting from 1–5 tons; small-batch trial orders are possible.
Liquid chemicals (methanol, styrene, etc.): Bulk shipments start at 20 tons; drummed shipments can be consolidated (LCL).
Fine chemicals and chemical fiber raw materials: Negotiable based on the specific product.
Please consult our sales team for details.

Q: How do you ensure product quality?
A:

We strictly vet our suppliers, partnering only with high-quality enterprises that hold certifications such as ISO and FDA. A Certificate of Analysis (COA) is provided with every shipment. Upon customer request, we can arrange testing by third-party agencies like SGS, BV, or ITS to ensure products meet international or customer-specified standards.

Q: Can you provide samples?
A:

Yes. Commercial samples of standard products are available for customer testing. Please consult our sales team regarding sample policies (free vs. paid, shipping costs, etc.).

Q: What foreign trade services do you provide?
A:

We offer end-to-end export services for chemical products:
Contract signing and Letter of Credit (L/C) review
Order tracking and production coordination
Export booking, customs declaration, and inspection declaration
Preparation of full export documentation (Bill of Lading, Invoice, Packing List, COA, Certificate of Origin, Dangerous Goods Packaging Certificate, MSDS, etc.)
Assistance with destination port customs clearance documents
Payment settlement follow-up
Customers simply need to confirm the order and make the payment; we handle all other export procedures professionally.

Q: Can you issue Certificates of Origin?
A:

Yes. We can issue various Certificates of Origin based on customer needs—including the General Certificate of Origin (CO), FORM E (China-ASEAN), and FORM F (China-Chile)—to help customers benefit from tariff reductions.

Q: How do you handle the export of dangerous goods?
A:

We possess extensive experience in exporting hazardous materials. Depending on the product's hazard classification, we provide UN-certified packaging, assist in obtaining dangerous goods packaging certificates and MSDS documentation, and coordinate bookings in advance to ensure safe, compliant shipment.

Q: Which port is primarily used for shipment?
A:

We are located near Tianjin Port, which serves as our primary shipping port. We can also arrange shipments from other major domestic ports, such as Qingdao or Shanghai, based on customer requirements.

Q: What is the typical delivery lead time?
A:

In-stock products: Shipped within 3–7 business days after payment receipt
Standard products: 7–15 business days
Customized/Special specifications: 15–25 business days
Actual lead times are subject to the terms specified in the contract.

Q: What payment methods are accepted?
A:

Common payment methods include:
Telegraphic Transfer (T/T): Typically 30% prepayment, with the remaining 70% due upon presentation of the copy of the Bill of Lading (B/L).
Western Union is accepted for small-value sample orders.

Q: What payment terms apply to first-time customers?
A:

For new customers, we recommend T/T (prepayment plus balance upon presentation of B/L copy) or an Irrevocable Letter of Credit (L/C) at sight. 100% prepayment may be negotiated for small-batch trial orders.

Q: What happens if there are quality issues with the products?
A:

We place great importance on customer satisfaction. In the event of quality issues, please provide relevant evidence (photos, videos, third-party inspection reports, etc.) promptly. We will actively negotiate a solution in accordance with the contract terms, such as returns, replacements, reshipment, or appropriate compensation.

Q: Can you assist if customs clearance issues arise at the destination port?
A:

Yes. If customers encounter customs clearance issues at the destination port, we will provide full assistance by supplying supplementary documents or explanatory materials and cooperating to resolve the issue; we do not shirk responsibility.